How may I find the nearest retailer for a sprecic Jak's product?

Jak's handbags and accessories are available in several stores which are listed in the section Where to find JAK’S. If you are looking for a specific style or color, write us at info@jak-s.com and we will gladly find it for you.

Does Jak's new collection is available online?

No. Jak's online shop offers handbags of the previous collections at a reduced price. However, if the retailers near you don’t have the bag you are looking for, please write us at info@jak-s.com and and we will gladly find it for you.

How do I clean my Jak's handbag?

We thank you for the purchase of your JAK's bag. The majority of JAK'S handbags are washable in the machine. However, before washing your bag, you can write us at info@jak-s.com and we will gladly give you the precise directives for your bag. Here are the specifications for the machine washable:

  • Always wash the handbag alone
  • Wash in the cold water only in delicate cycle
  • Hang to dry
  • Never rub stain locally

Never use the dry cleaning.

Where are Jak's handbags made?

Jak's handbags are crafted in Vietnam in a workshop dedicated exclusively to making our products. Visit About Jak's to find out more about this gem of a workshop, through which we support local artisans and adhere to fair labour practices.

Is my Jak's purchase a Quebecois product?

Every JAK’S product is designed in Quebec.

What is Jak's return policy?

Please discuss return policies directly with the store where your Jak's product was purchased, as individual store policies may differ.

What warranty does my Jak's handbag carry?

Jak's handbags are protected by a six-month warranty from the original date of purchase against any defects in material or workmanship. Jak's warranty does not cover normal wear and tear, nor any damage caused by accidents or abuse.  Do not hesitate to contact us !